Pizza Hut Sucks Customer Reviews and Feedback

From Everything.Sucks

Pizza Hut is an American restaurant chain and international franchise which was founded in 1958 in Wichita, Kansas by Dan and Frank Carney. The company is known for its Italian American cuisine menu, including pizza and pasta, as well as side dishes and desserts. Pizza Hut has 18,703 restaurants worldwide as of December 31, 2019, making it the world's largest pizza chain in terms of locations.


Jackson Stiles reports to The New Daily about Pizza Hut pay scandal, "Young Australians are warned to be wary of “sham contracting”, a tactic used by bosses to save money, after the exposure of a “shocking” underpayment scandal at Pizza Hut. The Fair Work Ombudsman announced on Friday that 24 of 34 Pizza Hut franchises it recently audited were in breach of workplace law. At two franchises — one in Sydney and one in Mango Hill, Queensland — drivers were paid between $5.70 and $8 on a per-delivery basis while also being made to cover fuel and vehicle operating costs. Seven of the 24 had classified their drivers as independent contractors rather than employees, with more than $12,000 in underpayments owing. And 32 per cent of the 170 workers looked at as part of the audit were under the age of 24."

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Former Employee - Shift Supervisor says

"They don't care about their good employees and pay was horrible."

Former Employee - Pizza Hut Cook says

"Very bad management. big turn around with employees"

Current Employee - Delivery Driver says

"The pizza is leftovers I it’s a bit stale"

Current Employee - Team Member says

"Management is absolutely terrible, obvious favoritism, hitting on employees, throwing temper tantrums and leaving the store for hours on end. Second day on the job I was left in the store to manage cashier and all the orders during lunch rush. They had me do all the heavy lifting and I am a scrawny female, even though there was clearly more capable workers at the time. Manager would come up to me while I’m making pizzas during lunch rush to show me cat videos... very unprofessional work environment and the manager was a huge baby."

Former Employee - Pizza Delivery Driver says

"tips suck, management sucks, food sucks"

Former Employee - Customer Service Representative says

"Inconsistent hours, horrible pay, no real training done"

Former Employee - Delivery Driver says

"People working at the store"

Former Employee - Cook, Short-Order says

"Required skill set is low and you're easily replaced."

Former Employee - Team Member says

"Low pay, no benefits, constant work with no breaks."

Former Employee - Cook says

"Lots of work little pay for experience workers"

Delivery driver (Former Employee) says

"Disgusting work environment. Food and dirt left on floors. Make food without wearing gloves or hair put up. An over all horrible place to work at or eat at. Needs shut down!!Cash everynightEverything"

Delivery Driver (Former Employee) says

"Delivery driver position is paid $4.50 hr to drive and deliver pizza in hopes of making up for the poor wages that Pizza Hut pays and then after you drive all night for nothing they want you to wash dishes for two hours because the manager is too lazy to do anything but act crazy.LolLol"

Prep Cook/Line Cook/Cashier/Waitress/dishwasher (Former Employee) says

"I wouldn't recommend anyone working here the management is terrible and they don't care about their employee's you are overworked and underpaid and disrespected."

Shift Manager (Former Employee) says

"Pizza Hut Delivery, Brighton. Its franchises and mine was awful, rude, unprofessional and racist towards white people. The shops are run down and they don't even fix anything. Would never recommend anyone to work there. Free small pizza after 6 hours, fairly flexible depending what mood people are in.Long hours, underpaid, management don't care about your wellbeing only money."

CHEF (Former Employee) says

"Crazy sick Managers. Work in loughborough pizza hut only if you are crazy or very very disparate. Not for students at all so don't even try .every day you will have an argument with a manager or work colleagues because of stress build up by manager."

Team Member (Former Employee) says

"Worst place I’ve ever had to work at by far. Would not recommend to anyone or eat there ever again. Management treated the employees like dog(you know what) most of the time.Free pizza sometimesManagement will not treat you like a person."

Shift Lead (Former Employee) says

"the management was horrible. Our store manager walked out on two of us shift leads and we were left to run the store with no help from district managers at all. Any time we tried to call them for help the acted like we were bugging them. They didn't accommodate any of our needs. They left the shift lead and I to suffer. We both ended up quitting."

Pizza Hut Team Member (Former Employee) says

"I worked the Pizza Hut on 802 S Aspen Ave, Broken Arrow, OK. I worked there for about 6-7 months. I learned all the stations and to be fast on my feet. I basically took care of everything nearly every shift as a 17 year old. The RGM was just terrible. He didn't do well under pressure at all, and the shift leaders except one barely did their jobs. Other coworkers would go off and do their own stuff and not do their job, and they'd just let them. They set up a coworker just to fire her. I always left a shift feeling stressed, worn out, and wanting to quit my job. There was so much drama there all the time, one of the shift leaders always talked behind the workers' backs, even if the worker was amazing at their job. It's bad if I, a teenager still in highschool, had to be more mature than the adults there. The pay was not worth it. No breaks, only a 20% discount on food, have to do everything on your own."

Server (Former Employee) says

"My manager was taking my tips and only leaving me the pennys. She ended up firing me because I caught her!! The owner was very kind but the rest of the employees and the manager were very hateful and if busy they did not help! I wouldn't want my worst enemy to work there!!There is noneRude staff, nasty restaurant, roaches on the walls, dirt everywhere, the only good thing about it was my tips WHEN I ACTUALLY RECEIVED THEM"

Assistant General Manager (Former Employee) says

"Be careful if you’re considering taking a salary manager position with a central Texas Pizza Hut and are pregnant or have a pregnant wife. They’ll keep you in the hourly MIT program till “after the baby” because of course they just don’t want to pay you salary, give you stability and risk you not being at work for x-time. If you don’t come back to work within the week of baby’s birth the district manager will get upset and let you go “because you’ve been in the MIT program for too long” NothingDistrict Manager"

promote to Assistant Restaurant manager (Former Employee) says

"not follow jobscope as manager and staff. salary not enough. many years working doesnt have increment salary. no teamwork. not enough staff to run bussiness when not enough staff im stress because too many work to do when i stress customer complaint and effect your company.staff mealNot follow jobscope"

Assistant Manager (Current Employee) says

"The store manager has a "thing" for young boys. She only hires and favors teenage boys. Period. The whole place is a farce show. No leadership. Joke!!No prosNo breaks. No respect. No understanding. No compromise"

Delivery Driver (Former Employee) says

"● Work-life balanceIt sucks. They don't value you as a person and only think of the business.● Pay & benefitsThey are horrible.● Job security and advancementBarely worth the time. Pay isn't much better and more responsibilities.● OverallWorking for Pizza Hut was probably my least favorite job ever. The managers sucked and the pay was horrible. They over work you and under pay you. Bad environment overall."

Responsable de service (Former Employee) says

"Ils favorisent les blancsEt force les responsables de services à faire du benzvolatAucun point positifLes primes sont infimes"

Dishwasher and Food Prep (Former Employee) says

"This was my first job, and wow it was a horrible experience. People arguing w/ each other. The place was super dirty. And the managers were not nice people. If you really want to get some work for the first time, go for it. But I recommend you apply somewhere else tbh."

Assistant Restaurant Manager (Former Employee) says

"I'm one person killing myself for a company that doesn't care about there employees. Expectations are unattainable. No breaks no support no positive reinforcement. Health insuranceNo support from management"

Team Member (Former Employee) says

"Not enough hours, no benefits, low pay rate, my boss was an asswhole, I changed locations to be an assistant manager, but instead I trained someone else to be assistant manager.NoneRead my review"

Sales Associate/Cashier/Customer Service (Former Employee) says

"Pizza Hut was a very clean place I loved working with people always learned something new everyday people at pizza hut were very positive and very helpful when I needed it they always made me feel good"

Shift lead (Former Employee) says

"I was hired to be trained as assistant manager. Received no opening/ closing training, upper management kept changing. They didn’t even let me finish my online basic training and expected me to open and close by myself. No support from management. Neglected employee safety when concerns were addressed. Multiple employees contacted HR with concerns and never heard a response back. I was expected to do ALL assistant manager responsibilities, but never received assistant manager pay. No benefits, small discount even though we threw away a lot of food every night. Overall waste of time and energy."

CSR (Current Employee) says

"I started working at pizza hut in January. I was hired to answer customer calls. On my first day I was answering customer calls, working the cash register, folding boxes, and making wings. still every shift I was told I was too slow or not doing enough. It was toxic, My General manager was very rude and disrespectful. He would yell at us and other customers. The people I worked with were very unhappy with their jobs too. Nobody cares about the pizza or the food that we were serving. At one point my manager threw away all the chairs so nobody could sit and take a break during their 6 to 8 hour shift. I thought about quitting for months. I kept putting it off because I hadn't found another job yet. When I finally reached my last straw I impulsively put my two weeks in and I have never felt better. I do not recommend work at pizza hut for anyone. a free 4 piece pizza after 4 or more hours of workMean coworkers, no breaks, lots of work and low pay, gross work enviroment"

Ruby says

"Worst pizza, i ever had . dont go there, waste of money. ordered a thin crust pizza with mushroom and sausage. No mushrooms, made one or two, the rest was fake meat. Fake sausage like out of can !!! Crust was like a stale cracker.. disgusting, close them all down!!"

Zia Taylor- Khan says

"$3.75 delivery charge + trumped up taxes + tip is HORRIBLE!! There's an extra $10 before you even order!! Deal is for $11.99 after delivery and taxes it's $16.89 + tip. So, really the pizza is $20.. and you wonder why you don't get much business, but ya'll don't care right? Because if everyone in the world orders just once, you guys are set for life, right... just A RIPOFF with nasty sauce"

Chaz says

"Ordered 2 pizzas a week ago, from Vaughn Rd. in Montgomery, AL. each with five toppings. One was okay, the other one had three slices that shared one pepperoni. It was like a cheese only pizza. Uncaring staff. Never again."

keith says

"1/9/21 Salisbury NC (takeout location)my wife and I decided to go back to Pizza Hut for a change. We used to order there a lot but they were not very consistent. Most times it was good. I ordered a meat lovers and she ordered a supreme. The first thing we noticed was they were very small. I ate 1 and 1/2 pieces she ate one-and-a-half and we threw the rest in the trash.Not kidding $30 in the trash. Horrible food. It was probably the worst Pizza we have ever had. Never again."

Majudi Ponce says

"I ordered online and my order was supposed to be ready at 4:00pm, but I had to wait extra 20min, the pizza was really dry, never buying at Pizza Hut again, I’ll rather order elsewhere like Dominos etc. To top it off, the customer service is horrible. What a waste of time and money. Pizza is the opposite from advertising."

Joe Horn says

"Well watching NFL playoffs the Pizza hut sales made this pizza look so good and in fact it was terrible expensive and just so not worth it was dried out not enough sauce and every little thing you needed to add extra was extra money of course so without adding extras that even made it worse just never go back to Pizza hut!"

Saronda says

"My fiancé had a stroke on day off Dr called his work to have him off so he could recover his work had a group chat they tagged him in it talking bad of him I would not recommend working for pizza hut in Lavonia GA if that’s how they treat their employees"

Terry Thorpe says

"Not even 1 star, late late late or never turn up , we hsve closer dtores but the web gives us a certain store. I irder a timed delivery it never arrived"

Neka Myers says

"This was the worst customer service ever! I ordered the beyond pizza for the first time. My order was 15-25 minutes & I made it to curbside pickup on time. I called & employee told me that my order wasn't ready yet. Okay, no problem. The problem was that I received a call from another employee that they were out of the beyond meat. I was like ya'll could've told me that before I left my house, warmed up my car & wasted my gas. I was highly upset because my kids were hungry. I just asked for a refund. I called the manager name Tabitha to explain my experience & she never apologized. She also was very unprofessional. Tabitha just took up for her employees saying they are in training & that she will void out my order. No apology still! I will definitely report this bad experience to the corporate office in Texas tomorrow morning. Thanks for reading!"

Larry Rountree Jr says

"Today January 7 2021 at Lunch Time I logged into the Pizza Hut app from my android. I had several address that I used to order pizza from in a few States. I changed the primary address to my present location in Decatur, GA. My pizza was delivered to an address in Columbia, Missouri. I called the customer service number to notify them of my case and was directed to pizzahut.com to fill out a form that in the end would not allow me to enter the store address that the pizza was delivered from. I am out of 28.93. Also apon more research there is a Restuarant 4.3 miles from my address that doesn't deliver to my address. If Dominos Pizza made a Stuffed Crust Pizza, I would never order from Pizza Hut again."

LaMont Moore says

"Being a staunch muslim, I was very upset to learn that I had consumed pork while enjoying my ordered pizza.. Still pissed.. I'm done......."

Amisha Sanghavi says

"I had a very bad first & hopefully last experience ordering Pizzas from Pizza Hut on 31st Dec 2020. Had booked & paid for 4 Funtastic Pizzas online but never got the delivery. No calls were answered by local store nor their customer care could do anything except apologizing again and again. We spent money for no Pizza delivered. Spoiled our 31st evening waiting endlessly. It was a worst experience once could get for paid order."

BlazerGaming Alex says

"I go out to eat at Pizza Hut, trying it for the first and definitely last time in my life. I get there to order a plain cheese. Looks fairly normal, I take a bite. I don't know what they did to that pizza but it tasted as I bit into a soap bar from a terrible soap maker. It tasted like pure chemicals, I have no idea how. Then I pull back the cheese on the slice of pizza I bit and there was no sauce. No tomato sauce, it wasn't even a pizza by my standards. For a pizza to be considered a pizza for me is that it has been made with tomato sauce, cheese, and pizza dough. There wasn't any tomato sauce. It was suddenly sloppy. The service was fine wasn't great, but it wasn't bad. However, the pizza was TERRIBLE."

mona says

"the pizza was good but came little bet late"

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